Shipping Policy

Last updated: 12 July, 2026

Where we ship

We ship worldwide. We do not ship to PO boxes, APO/FPO addresses, or freight forwarders.

Shipping cost

Shipping is free on every order, to every destination. There is no minimum and no threshold.

Processing time

Orders are prepared and handed to the carrier within [[PROCESSING_DAYS]] business days. Orders placed on a weekend or a public holiday begin processing the next business day. You will receive a confirmation email as soon as your order is placed, and a second email with tracking as soon as it ships.

Delivery estimates

Transit time is counted from the day the parcel ships, not the day the order is placed. Add the processing time above to get the full picture. Estimates are not guarantees. Carrier delays, weather, customs inspection and peak season volume can extend them.

Tracking

Every order ships with tracking. You can follow your parcel from our Track Order page using your order number and the email address you used at checkout. Tracking can take 2 to 4 business days to show its first movement, because the carrier only scans the parcel once it enters the network. A tracking number that has not updated yet does not mean the parcel is lost.

Import duties and taxes

Your order may be subject to import duties, taxes or VAT levied when the parcel enters your country. These charges are set by your local customs authority, are the responsibility of the recipient, and are outside our control. We cannot predict their amount. If a parcel is refused and returned because these charges were not paid, we will refund the item price less any return costs we incur.

Incorrect or incomplete addresses

Please check your shipping address carefully before completing your order. We can amend an address only before the parcel ships. If a parcel is returned to us because the address was wrong or incomplete, we will reship it once you cover the return and reshipment cost, or refund the item price minus the original shipping cost.

Delays, loss and damage

If tracking shows no movement for more than 7 business days, contact us and we will open an investigation with the carrier. If a parcel is confirmed lost in transit, we will reship it or refund it in full, whichever you prefer.

If tracking shows a parcel as delivered but you have not received it, check with neighbours and your building's mailroom first, then contact us within 7 days of the delivery scan so we can file a claim.

If your order arrives damaged, email us within 7 days of delivery with photographs of the item and the outer packaging. See our Refund Policy for what happens next.

Questions

Write to us at support@glowselects.com or through our contact page.