Refund Policy
Last updated: 12 July, 2026
Return window
You have 30 days from the date your order is delivered to request a return. Requests made after that window cannot be accepted.
Customers in the European Union and the United Kingdom
If you are a consumer in the EU or the UK, you have a statutory right to withdraw from your purchase within 14 days of receiving it, without giving any reason. This right exists alongside the policy above; whichever is more generous to you is the one that applies.
To exercise it, tell us within those 14 days by emailing support@glowselects.com. A clear statement is enough. You then have a further 14 days to send the item back. We will refund you within 14 days of receiving the item back, or of receiving proof that you sent it, whichever comes first. Because our shipping is free, there is no outbound delivery charge to refund.
You may handle the item as you would in a shop to check its nature and characteristics. If it comes back showing use beyond that, we may reduce the refund to reflect the loss in value.
Condition
To be accepted, an item must be unused, unworn and in the condition you received it, with any tags, dust bag and protective wrapping included, in its original packaging. Items showing signs of use, marks, scent or damage will be returned to you and no refund will be issued.
How to start a return
- Email support@glowselects.com with your order number and the reason for the return.
- We reply within 2 business days with a return authorisation and the return address.
- Send the item back within 7 days of receiving the authorisation, with tracking.
Do not send anything back before you have a return authorisation. Unannounced returns cannot be matched to an order and cannot be refunded.
Return shipping
Support@glowselects.com
Pick one, delete the other. Either: "Return shipping is free. We will email you a prepaid label." Or: "Return shipping is paid by the customer. We recommend a tracked service, as we cannot refund an item we do not receive."
Original shipping costs, if any were charged, are not refundable.
Refunds
Once your return arrives and passes inspection, we issue the refund to your original payment method within 5 business days. Your bank or card issuer may take a further 5 to 10 business days to post it. We will email you when the refund is sent.
Exchanges
We do not process direct exchanges. Return the item for a refund and place a new order for the piece you want, so you are not waiting on two shipments in sequence.
Faulty, damaged or incorrect items
If an item arrives faulty, damaged or is not what you ordered, email us within 7 days of delivery with your order number and photographs. We will cover return shipping and send a replacement or a full refund, your choice. This does not affect any rights you have under applicable law.
Items we cannot accept
- Items returned without a return authorisation
- Items returned after the 30 day window
- Items that have been used, worn or altered
- Gift cards and final sale items, where marked
Cancelling an order
You can cancel for a full refund any time before your order ships. Once it has shipped, the return process above applies.